These reports are automatically created by the Voice Mail System after you record or
update your message on your service. After the message has been saved, the system
resets various files that control the operation of your service. Some of these
control how often your Customers or Callers can call your service.
What's important about these reports? Mainly that you have received it.
When you receive one, it means the system has been properly reset and has readied your
service to receive more calls. The Date and Time on the report, would indicate when
the reset was done.
The last line of the report tells you what was reset.
There will be information added to these reports to make them more valuable in the
Passcode Reset Reports:
The Passcode file is file that controls who can access you subscriber service by using
a PIN. There is one record for each of your customers.
Time & Date of event : May 14 @ 07:42 (Pacific)
'Sports Service Name' 714-123-1234
Passcode File Reset Requested for 1234 AccountID: 1234
Total User Passcodes Reset: 71 out of 77 in the file.
The "Total User Passcodes Reset:" indicates this is passcode reset
and there is 71active PINs that were reset. The second number is the total entries
in the file. In the sample above, there are 71 active passcodes and 77 total,
indicating 6 passcode have been deleted.
ANI Reset Report:
The ANI file controls and limits abusive Callers from calling too many times into your
service. Many times, these caller are just trying to run up your phone bill.
Abusive Callers are blocked until the next update.
Time & Date of event : May 14 @ 08:40 (Pacific)
Your Sports Service Name - YourEmail@yourdomain.com
ANI Reset Requested for 1234 AccountID: 1234
Total ANI's: 200 of ANI's 379
This report indicates a new message was recorded at 8:40 and that 200 ANI's (Your
Caller's telephone numbers) were reset by the system The 200 would indicate
only 200 of 379 caller had called since the last update. There is a
total of 379 records
(telephone numbers) in your ANI file.