Privacy Policy
Innovative Communication's Online Privacy Policy
Your privacy is very important to us. Innovative Communication maintains strict
customer information privacy policies and uses state of the art technologies to
safeguard customer information and communications from unauthorized intrusions. Innovative Communication
has put in place the following Privacy Policy to protect customer identifiable
information. Except as specifically modified in a Customer Agreement, this
policy covers Innovative Communication and its corporate affiliates, and applies
to all "customer identifiable" information that Innovative Communication
obtains when a customer registers for or uses an Innovative Communication online
service, including visiting an Innovative Communication owned and controlled web
site ("Innovative Communication Web Site". Innovative Communication
will continue to protect customer information derived from its local and long
distance services consistent with federal laws and with federal regulations
issued by the Federal Communications Commission.
Customer Identifiable Information:
Online privacy concerns focus on the protection of "customer
identifiable" information which a customer reasonably expects to be kept
private. "Customer identifiable" information is information which can
be associated with a specific individual or entity, including, for example, a
customer's name, address, telephone number, e-mail address, and information
about online activities that are directly linked to them.
As is common practice, we collect customer identifiable information, such as name, address, telephone number, and a variety of other information in the course of billing and providing telephone services to a customer. As an Internet based service, we also collect information about you and your on-line preferences.
In the course of using our Web site and Internet services, we also automatically track certain information about you. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. We use this information in the normal operation of the site and we may disclose this information on an aggregated basis.
Innovative Communication protects online customer identifiable information as follows:
Disclosure.
Except as provided in this Policy, Innovative Communication will not sell,
trade, rent or disclose to third parties any customer identifiable information
derived from the registration for or use of an Innovative Communication online
service -- including customer names and addresses -- without the consent of the
customer (except (i) as required by subpoena, search warrant, or other legal
process or in the case of imminent physical harm to the customer or others, or
(ii) in the case of our resellers or dealers, where you have already provided
such customer identifiable information to such reseller or dealer). When Innovative Communication
uses other agents, contractors or companies to perform services on its behalf, Innovative Communication
will ensure that such agents, contractors or companies protect your customer
identifiable information consistent with this Policy.
Collection and Use.
Innovative Communication will collect and use customer identifiable information
for billing purposes, to anticipate and resolve problems with your service, or
to create and inform you of products and services that better meet your needs.
This means that Innovative Communication may use your customer identifiable
information, in conjunction with information available from other sources, to
market new Innovative Communication services to you that we think will be of
interest to you, to inform you of enhancements or changes to your existing
service, and for other reasons, but we will not disclose your customer
identifiable information to third parties who want to market products to you. Innovative Communication
may contact you from time to time by means of automatic dialing equipment, your Innovative Communication
voicemail box, e-mail or by other available means.
Customer-identifiable information which a visitor volunteers at one of the Innovative Communication Web Sites to order Innovative Communication services other than online services will be protected just as if the information had been provided under more traditional ways of ordering that service.
Security.
Innovative Communication has implemented technology and security features and
strict policy guidelines to safeguard the privacy of your customer identifiable
information from unauthorized access or improper use, and we will continue to
enhance our security procedures as new technology becomes available.
E-mail, Fax Mail and Voice Mail Contents.
Innovative Communication will not read or disclose to third parties private
e-mail communications that are transmitted using Innovative Communication
services except as required to operate the service or as otherwise authorized by
law.
Improper Conduct.
Innovative Communication may also use customer identifiable information to
investigate and help prevent potentially unlawful activity or activity that
threatens the network or otherwise violates the customer agreement for that
service.
Junk I-mail.
It is our intention to use legally available means to prevent distribution and
receipt of unsolicited commercial faxes, e-mail, and voice mail ("junk
I-mail") through the service, and we specifically restrict customers from
taking any actions which impose an unreasonable or disproportionately large load
on Innovative Communication resources. We would like to ask that any customer
that is annoyed by receipt of such junk I-mail, please report such activity to Innovative Communication
via our Innovative Communication support form so that we can attempt to prevent
further junk I-mail from the same source.
Third Party Collectors of Information.
Our policy only addresses the use and disclosure of information we collect from
you. To the extent that you disclose your information to other parties,
different rules may apply to their use or disclosure of the personal information
you disclose to them. In the case of dealers and resellers of Innovative Communication
services or Innovative Communication co-branded services, we exercise
commercially reasonable efforts to cause such persons to honor the provisions of
this Privacy Policy, but we cannot be held responsible if they fail to do so.
Since we do not control the privacy policies of third parties, we encourage you
to ask questions before you disclose your personal information to others.
Cookies.
Like most Web sites, Innovative Communication makes use of browser
"cookies." Cookies are files written to a user's hard disk and read by
server programs to inform a Web site if the user has previously visited that
site. We use cookies to continually enhance your Innovative Communication
experience, and may use them in the future to store customer preferences and
choices. Our Subscriber Login and Subscriber Services pages may use cookies to
store and retrieve session identifiers that correspond to a secure database
containing each customer's user name and password information. This facilitates
access by customers to Innovative Communication customer services.
Changes to Innovative Communication's Privacy Policy.
We may make changes to this policy from time to time. You can review the most
current version of our Privacy Policy at any time at www.icpage.com, so be sure
to check back periodically. We may also decide to notify our customers by e-mail
of significant changes.
Comments or Concerns.
If you have any comments or concerns about our Privacy Policy you may contact us
at support@icpage.com.
Revised: February 15, 2001.