Sports714 Service
Supervisor Instructions


Welcome to Sports Voice Servicess’ Sports714 Service!
Overview:
Sports714 provides you a way to promote access to your recorded information with an 714 number without exposure to abuse. Sports714 has "Real Time" ANI capture. Many of Sports714 features are based on the ANI capture ability.
Sports714 is able to identify each caller by their telephone number (ANI). The number of times any ANI can call your line is controlled by you from 1 to 99 calls per update. When a new message has been recorded, more calls are allotted to the ANI’s that have called your service. The idea here is that someone can not repeatedly call your 714 number just to run up your bill.
Calls that arrive on your 714 number are "logged" into a monthly database for your later retrieval. This database can be used to create call or mail lists. Call counts and detail logs can be accessed via supervisor function by voice or fax.
Sports714 will provides "Toll Saver". A "Ring Back Tone" is heard by the caller if he has already heard your message or if there’s no new message available. Also, should a caller make too many attempts before an update, their ANI is "Blocked" from the system until a new message is recorded. ANI’s that get "blocked" too many time are automatically and permanently blocked from the system.
Sports714 has the ability to play a customized "Entry Message" and "Exit Message" and can optionally announce the day (Mon-Sun) and time adjusted by your "time zone" to callers on when your Main Message was updated.
As a final note, special "Allow Only" and "Blocking" tables can be built to your specifications to offer more control over who and where calls can arrive from. For example you could block all area codes except those in California or allow calls only from certain phone numbers or block phone numbers that never purchase services from you. If you have an interest in this option, just give us a call for programming fees, if any.

Setup Procedure:

To get started using your service, you’ll need to record an "Entry" and "Exit" message. The "Entry" message is a short message that’s played to ALL callers before your "Main Message". This should be a short message such as "Thanks for calling Deep Win Sports.". The "Exit Message" is a short message played after the "Main Message" such as "Good Luck and Thanks for the call".
There are prerecorded system"Entry" and "Exit" messages should you choose not to record your own or you can record a short "blank" message in the Message Bin you do not want played. Both the "Entry" and "Exit" messages are normally static messages that are recorded only once and not usually updated. Changing the "Entry" or "Exit" message does not add more calls to an ANI.
The "Main Message" is the message that you would update daily. This is recorded in Bin 1. When a new "Main Message" has been saved, your system is updated to allow callers back into the system if they have used up their call allotment for the day.

Table "A" - Message Type => Message ID or Bin Number Table

Message Name: Message Bin:
Entry Message 91
Exit Message 92
Main Message 1

Table "A" lists the Message ID Number associated with each type of message.

To "Log-on" into the system:

Your unique telephone number for both you and your Customers is 714-676-_______ and your passcode is ______#.
Dial your 714 number above and wait for any message to start playing. Your could hear your recorded messages or some "Reject Message". In either case, press the Star Key [*] to interrupt the playback and then enter your passcode above at the "Please enter your passcode..." prompt. You are now at the Main Menu.

Main Menu functions include:

[1] - Record a message    - To make recordings.
[2] - Play a message    - To play a message.
[3] - Subscriber Functions - For managing your customers.
[4] - Supervisor Functions    - For special features.
[#] - Exit the System    - To hang up.

Here are detailed instructions for each menu choice above:

[1] - Record a message - All messages heard by caller are made from this menu. The steps to record a message for your callers are listed below:
1. From the Main Menu - Press [1] to Record a message.
2. Enter a Message ID Number (Bin Number) to record from the Table "A".
3. If there is already a message recorded - the message ID number is voiced-out followed by the recorded message. You may press [1] to re-record the current message while it’s playing to start recording immediately or wait until it has finished.
4. Speak your message and press [#] when you are finished.
5. If you are satisfied with your message, press the [9] key to save it or use the menu choices to start over. Be sure to wait for the system to begin speaking again (i.e. message or menu) before you hang-up. Best to always hang-up using the proper keys anyway.
6. If there are other messages to record, press [2] and the next message number to record.
7. When the LAST message is recorded - Press [#] to exit to the Main Menu.

[2] - Play a message - This function allows you to play any message that has already been recorded by entering the Message ID number. Valid Message ID Numbers are listed in the Table "A". Afterwards, you are returned to Main Menu.
[3] - Subscriber Functions:
[NOT USED BY THIS SERVICE]
[4] Supervisor Functions:

[1] - To Change your passcode.
[2] - Call counts and duration.
[3] - Change your office telephone number.
[4] - Fax usage report to your fax machine (Long & Detailed Log).
[5] - [NOT USED BY THIS SERVICE]
[6] - Fax usage report to your fax machine (Daily Log).

[#] - Exit to the Main Menu.

Most of these options are self explanatory. Here is brief explanation of each:
[1] Change your Passcode - Allows you to change your passcode. This is the passcode you use to Log-in to the service. One reason you might change it is if someone leaves your organization or somebody "hacks" into your service. Passcodes can be up to 10 digits long making "hacking" difficult.
[2] - Call Counts and Duration - Will "voiced-out" this information since last reset.
[3] - Change your Office Telephone number - Allows you to change your office telephone number that's "voice-out" to your customers.

Initial Setup:

Record your Entry Message - Message # 91. This is the message that your callers will here when they first arrive to your service. Check the table "A" for the Message Number ID for Entry message. A sample Entry message might be: "Thanks for the call... Here's today's message." Or record a blank message if you do not wish to have any message played.
Next record your "Exit" Message - Message # 92 such as:
"Thanks for the call, Good Luck!" Or record a blank message if you do not wish to have any message played.
Now record your Main Message - Message Bin #1.

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Last Update : 08/15/2006