- Regarding 800/888 Numbers
Below updates our existing policy, effective May 1, 2002.
Your continuing use of our 800 services is automatically acceptance of
this policy. This Addendum
is included in our standard “Terms and Conditions of use Agreement”.
If you do not have a copy of this, please request a copy to be sent to
Sports Voice Services offers 800 numbers for our customers on a
“rental” basis. These numbers
are offered as a convenience to our customers as an enhancement to our other
services. Our 800 numbers are only
available as a rental. 800 numbers
can be activated and discontinued with notice without incurring any additional
Our 800 numbers have the unique ability to capture the Caller’s phone
number (ANI) in “real time”. Many
of our other services utilize this ANI “Capture” capability, such as Call
Blocking, Toll Saver, Toll Blocking, Locator Services, and Quick Log On.
The ANI capturing feature is used for limiting abusive callers and
reducing your 800 usage expenses. ANI’s
that have been captured can be delivered to you in various electronic means such
as fax, disk or by e-mail.
800 numbers in our pool of numbers are the property of Sports Voice Services
Communications. Much like renting a tool from a rental yard.
As long as you have the tool in your possession and pay your rental fees,
it’s your tool to use. When you return the tool, someone else will have the
opportunity to use it.
While you rent one of our 800 numbers you are granted exclusive use of
that number. When you discontinue use of your number it is returned to the
“pool” making it available for someone else to rent.At no time during your rental period will the 800 number transfer in
ownership. If you disconnect the
800 number, you loose its availability for future use.
We cannot reserve or hold numbers for future use.
Do not assume that a number you used in the past is automatically yours
or that it will be available in the future. We do not guarantee any numbers availability until after you
make your first recording and receive your first call. If you wish to reserve an
800 number for a future project or want to make sure no one else obtains your
number, then you must continuously rent that number.
Numbers removed from service are put to “sleep” until there is no
residual usage. This may take weeks
or months. While this is not a
guarantee that no calls will arrive to your number from a previous user, you can
expect very few. The “sleep”
mode places a “disconnect number message” which is heard by callers and
discourages their future calls. When
the number is “cleaned” of its callers, it’s placed back into the pool and
made available to someone else. If
your old number is available, you can request it. Otherwise a new number will be
issued. Do not place ads using any of our 800 numbers until you have recorded
your message and made sure that it can be dialed and answered with your message.
This is only common sense, but some people just don’t get it!
and Service Charges
800 numbers cost money even if there is no usage.
At minimum, you will be billed a monthly fee and any associated taxes.
The monthly fee is now $49.95 per calendar month.
This charge cannot be prorated. The billing begins when the number is
first activated and ends 30 days after you placed a disconnect order.
You are billed for all calls made to your line plus any associated taxes.
The usage fee is based on a per minute charge.
In the Continental US, that rate is now 9.5 cents per minute.
It’s billed in 6-second increments after the first 18 seconds.
Calls from Canada area codes are automatically blocked.
Calls from Canada cost 25 cents per minute.
If you desire to receive calls from Canada, you’ll need to specifically
request it. Allow plenty of time for programming of Canadian area codes if you
are placing ads there.
You are also responsible and invoiced for Federal, State and Local Taxes
incurred. This rate is approximately 10% service and usage fees.
You will be invoiced a minimum service and usage fee of $29.95 for each
800 number held on your account. This
includes numbers that are on reserve or show no usage during a 30 day period.
Regarding Pay Telephone surcharges:
We have explicitly blocked our 800 numbers from Coin Operated Telephones.
In November 1997, the FCC allowed for a surcharge to be added for each
call that originates from a payphone to your 800 numbers.
The surcharge is .30 cents per call.
This is added to the normal per minute charges.
If you wish to receive calls from pay telephones and will pay the
additional Surcharges, we can have your number unblocked.
This may take some time with the Long Distance Carrier.
Call Detail is not provided with the billing invoice.
If you need call detail you can request it at anytime.
Call detail provided by the Internet (E-mail) is free, but if you request
call detail to be mailed, faxed, or provided on disk, it will incur additional
expenses for both your company and ours, and charged accordingly.
800 Usage Service
have available for 800 Number Users a “Prepaid 800 Service” where minutes
are purchased in advanced and are debited after each call has terminated.
The rate per minute is .08 cents per minute.
The amount you credit your account with is deducted from your usage.
is up to you to insure there are plenty of minutes remaining on your
account. Each time you log-on to
your service, the current minutes will be announced. Additionally, you’ll receive an email from the system
advising you as well. You can
recharge your account on our web page or by phone anytime.
Unless otherwise specified, the minimum term commitment is 3 months.
After which you may continue service on a month-to-month bases.
Usage fees and charges for your 800 number will be invoiced within 10
days of the close of the month. Your payment is due upon receipt.
We do not offer terms. As a
courtesy we’ll extend you 10 days from the date of receipt of an invoice to
make your payment. We are not in
the Long Distance Service business and we certainly do not wish to become a
collection agency. If you feel you
can’t pay your invoices promptly, then select another vendor.
Your past payment history is always considered, but in general you’ll
get one chance to demonstrate your payment ability.
If you have a poor payment history in the past, then a deposit will
likely be required. Deposits will
be held until your final billing and used to offset any outstanding charges. We cannot afford and have no desire to finance your
All information collected and obtained by Sports Voice Servicess in
the day-to-day use of our services will be held in the strictest confidence and
will always be considered proprietary to the renter of our services.
This includes all recorded information, ANI’s, leads, or any other
information provided to or obtained by us in any form written oral or
electronically. Do not even ask
if we’ll provide you with leads or phone numbers or any other information
regarding accounts other than your own.
Sports Voice Services
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